It is the best tool (big) I have ever bought, and Maree from Happ is a really nice person to deal with and this company has one of the highest moral beliefs and behaviour that I have ever come across. They will shift heaven and earth to make you more than happy with doing business with them. I bought my 4ton hoist from Happ and they packed it very securely to travel from Brisbane to Forrestfield WA. When I picked it up from the people at the depot, they helped me with two forklifts to get it on my trailer. The hoist was in top condition and was cradled with bracing specially made for the long haul to Perth. One last thing – every person who has ever lied down under a car on their back to do any mechanical work should have a Happ hoist. I have not been paid any money for this reference – these people are just that good.