Just a quick email to say how happy we are with the hoist. Since purchase it has become a valuable addition to the work shop. I use it daily (often several times a day) and it is a pleasure to operate and own. The hoist has gone along way to making my work load a lot easier to process. Very satisfied with the product and service I have received from HAPP, I would not hesitate to purchase from them again in the future if the need arrives.