My experience with HAPP was a great experience from the very first phone call, all the way to delivery, and due to the quality of the product I have not had to make any follow up calls. I purchased a 4 post hoist, although a large package, delivery and all the relevant instructions were very good for assembly. I have had mine in personal use for a number of years trouble free. As I reside in Queensland, dealing with HAPP was great. If you are thinking of buying a vehicle hoist, I would highly recommend purchasing from HAPP. Regards. Ray.