It was a little daunting trying to decide what hoist to put in my shed. The team at HAPP went out of their way to help me choose the right hoist for my needs. The hoist fits my shed like a glove. It's perfect! As a bit of a novice I was a little worried about doing the DIY install, but once I got into it, the process was easy to follow and before I knew it, I had a hoist. It is a SOLID beast. Definitely not a cheap product. So happy with the quality and build of the hoist. The The team at HAPP are amazing. It's unusual these days to get such good customer service. But they were always there from start to finish. Highly recommend this hoist AND the team at HAPP that provides it.